FAQs

From signing up to taking part, we're here to help. Take a look at our FAQs below. If you can't find the answer to your question, get in touch with Abbey and Claudia on 020 3535 7090 or email
thebigstepforward@pancreaticcancer.org.uk.

Our most frequently asked questions

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How do I set up an online fundraising page?

You can get ready to fundraise and set up your online page.

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How do I send my donations to you?

If you have set up an online fundraising page:

All donations raised via your Pancreatic Cancer UK online fundraising page will be automatically sent to us. There is nothing more you need to do!

If you have raised funds offline:

You can send the funds you've raised offline to us in the following ways:

  1. Donate the amount to your online fundraising page if you have set one up.
  2. Donate by bank transfer into our account

    Account Name: Pancreatic Cancer UK
    Bank: Barclays Bank
    Sort Code: 20-71-03
    Account number: 83514536
    Ref: BSF, Your Name

    After paying in your offline donation please email supportercare@pancreaticcancer.org.uk with your name, the date and amount of the donation and what it relates to so we attribute it to your fundraising.

  3. Donate by phone

    If you would prefer to make a donation over the phone please contact us on 020 3535 7090 and choose option 2

  4. Donate by post

    Please send cheques by post to - Pancreatic Cancer UK, Westminster Tower, 3 Albert Embankment, London , SE1 7SP (Please do not send cash through the post)

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When is the last day to send in my donations?

Please pay in your donations by 26th July 2023. Everyone who raises £150 or more by this date will receive a Big Step Forward medal through the post in late August.  

Registrations

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Is there a registration fee for the event and if so, how much is it?

There is no registration fee – this event is free to sign-up to. 

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How old do I need to be to enter? 

You must be 16 years old to register for the event through our website. If a child under 16 wishes to take part in the event, a parent or guardian must register on their behalf and walk with them on the day of the event. 

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When does registration for the event close?

You can enter the event up until 5pm on 14th July. 

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Will I receive anything for the event once I’ve registered? 

You'll receive an event pack in the post after you have signed up with a welcome booklet, Big Step Forward t-shirt and customisable sign to pin to the back of your top to tell everyone why you're taking part in The Big Step Forward, which will arrive 7-10 working days after you register.You can also head to the fundraising tools section on our website where you can download items such as a social media graphics, fundraising tips and a fun colouring in page for kids. We can also send you balloons and a branded banner for event day, just email supportercare@pancreaticcancer.org.uk.

*Please note registrations made after 26th June may not receive their event pack before the event, due to delivery times.

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How do I join the Facebook group?

Join the group. We look forward to welcoming you to the page! Feel free to share why you are taking part, photos of your walk and support others taking on the walk too.

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I don't use Facebook, can I still register for the event?

Yes, no problem! Just register and we will support you through emails and on the phone. We'd love to see your event day pictures which you can email through to us.

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I can't take part on the 15th July 2023, can I organise my own Big Step Forward? 

We are sorry you are not able to join us on the 15th July 2023, but we're very happy that you would still like to walk on another date instead. Just choose the date that you would like to do your walk instead and let us know by emailing thebigstepforward@pancreaticcancer.org.uk or calling 020 3535 7090. We'll then be able to support you all the way with your fundraising and your walk plans.

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I've registered as an individual, but now I want to join my friend's team. How do I do this?

You can still join a team, after you have signed-up as an individual. You'll need to do the following steps.

  1. Log into your account.
  2. In the search box in the top right hand corner which says 'Find a friend', type in the name of the team you want to join.
  3. Once through to the team's page, click on the pink 'Join us' button.
  4. You'll now be in the team.

Fundraising

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How much sponsorship money do I need to raise?

There’s no minimum fundraising target for this challenge, as every penny you raise will help to support people now and transform the future for pancreatic cancer. Everyone who takes part will receive a certificate, and a medal will be sent to all those who raise £150 or more by 26th July 2023. 

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What is the last day to send in fundraising?  

Please pay in your donations by 26th July 2023. Everyone who raises £150 or more by this date will receive a Big Step Forward medal through the post in late August.  

 

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When will my fundraising page close?

Your fundraising page will stay open until October 2023. However, we recommend completing your fundraising by the 26th July so we can send you your Big Step Forward certificate and medal, if you raise over £150.
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How can I send my fundraising to you?

If you have set up an online fundraising page:

All donations raised via your Pancreatic Cancer UK online fundraising page will be automatically sent to us. There is nothing more you need to do!

If you have raised funds offline:

You can send the funds you've raised offline to us in the following ways:

  1. Donate the amount to your online fundraising page if you have set one up.
  2. Donate online

    After paying in your offline donation please email supportercare@pancreaticcancer.org.uk with your name, the date and amount of the donation and what it relates to so we attribute it to your fundraising.

  3. Donate by bank transfer into our account

    Account Name: Pancreatic Cancer UK
    Bank: Barclays Bank
    Sort Code: 20-71-03
    Account number: 83514536
    Ref: BSF, Your Name

    After paying in your offline donation please email supportercare@pancreaticcancer.org.uk with your name, the date and amount of the donation and what it relates to so we attribute it to your fundraising.

  4. Donate by phone

    If you would prefer to make a donation over the phone please contact us on 020 3535 7090 and choose option 2

  5. Donate by post

    Please send cheques by post to - Pancreatic Cancer UK, Westminster Tower, 3 Albert Embankment, London , SE1 7SP (Please do not send cash through the post)

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I’ve already raised the pledge of £150, do I need to continue fundraising? 

Well done and thank you for raising £150! Although you've already secured your Big Step Forward medal, we encourage all our walkers to raise even more if you can to allow us to continue supporting people now, when they need it most, and fund vital early diagnosis research to save lives. If you raise £500 you'll be eligible to claim a free Pancreatic Cacner UK branded hoodie after the event!

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Can I raise sponsorship money offline? 

Yes, and we can provide you with an offline sponsorship form if you call 020 3535 7090 or email thebigstepforward@pancreaticcancer.org.uk. We recommend raising funds online where you can.

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How much do I need to raise to receive The Big Step Forward medal? 

If you raise £150 or more by the 26th July 2023 we'll send you a Big Step Forward medal in the post.

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How do I set up an online fundraising page? 

When you complete your online registration form your Big Step Forward fundraising page will be automatically created for you. You can then add photos, your story, set your target and get sharing your page to raise lots of money.

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Can I create a QR code to share my fundraising page? 

Creating a QR code is a great way to spread the word about your fundraising. You can create a QR code by logging in, clicking on your name in the top right-hand corner and selecting 'My QR code'. This will then generate a QR code which you can download and share.

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How do I personalise my fundraising page?

Personalising your fundraising page is a great way to share your story and make your page your own. You are more likely to reach your target if you share your story and updates about your fundraising.

You can make changes to your page by clicking on your name in the top right corner and selecting 'Edit My Page'.

Watch the videos below to see how to add an update, add an image and update your fundraising goal.
 

How to add an update to your page:


How to add images to the gallery: 


How to change fundraising goal:


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How will the funds I raise support Pancreatic Cancer UK?

Every step you take will enable our nurses to continue to be there for those affected by pancreatic cancer now and allows us to develop new ways of providing tailored support to those receiving a diagnosis when they need it most, like our new app Medli. Your Big Step Forward fundraising will also help fund research that will enable us to detect early, treat better and transform care. Today's research will save lives tomorrow. The funds you raise will have the power to make that possible.

Event Day Details

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Where does The Big Step Forward take place?

You can take part in The Big Step Forward wherever you are in the UK. Pick a nice walking route in your local area, or somewhere that is special to you. 

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What distance do I have to walk? 

It’s totally up to you, you can walk 1 mile, 4 miles or more! Choose a distance which is challenging but achievable, so you’ll receive lots of support. 

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Do I need to be physically fit to take part? 

The event is open to people of all fitness levels and the focus is on fun and togetherness, not finishing first. However, you do need to be confident in your ability to walk the distance that you have chosen. 

 By signing up, you are agreeing that you are in good enough physical health to take part. 

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What happens if I hurt myself during my walk?

We really hope that nobody hurts themselves whilst walking. However, when you sign up you agree to the event terms and conditions in which Pancreatic Cancer UK does not take any responsibility for any injury sustained by any participant in the virtual Big Step Forward. We do encourage all participants to carry a fully charged mobile phone with them whilst they walk, so that in the instance that you hurt yourself on your walk, you are able to call a friend, family member or 999. 

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I’ve completed my walk but the badge on my fundraising page hasn’t lit up?

We're sorry to hear your badge hasn't lit up, please email us at thebigstepforward@pancreaticcancer.org.uk and we can sort that for you.

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What do I need to participate in the event?

You will receive a Big Step Forward t-shirt in the post to wear on the day, as well as a customisable sign to pin to the back of your top. Make sure you've got these and some comfortable shoes to wear and you're ready to go.
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Can I complete my walk in parts?

Yes of course, you can start and take breaks along your walk as many times as you like. 

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What times does the event start and finish?

The Big Step Forward is not a race and we want everyone to walk at their own pace, so you can start and finish at whatever time you would like to.