FAQs

Event FAQs

Congratulations again to everyone who has now completed their Big Step Forward walk! If you're looking for more information on how to pay in your sponsorship please follow the steps below.

Pancreatic Cancer UK will need to receive your full sponsorship by 16th August 2021. 

If you have set up an online fundraising page:

All donations raised via your Pancreatic Cancer UK online fundraising page will be automatically sent to us. There is nothing more you need to do!

If you have raised funds offline:

You can send the funds you’ve raised offline to us in the following ways:

1 - Donate the amount to your online Fundraising page if you have set one up. 

2 - Donate online here

After paying in your offline donation please email supportercare@pancreaticcancer.org.uk with your name, the date and amount of the donation and what it relates to so we attribute it to your fundraising.

3 – Donate by bank transfer into our account

Account Name: Pancreatic Cancer UK
Bank: Barclays Bank
Sort Code: 20-71-03
Account number: 83514536
Ref: Your Name

After paying in your offline donation please email supportercare@pancreaticcancer.org.uk with your name, the date and amount of the donation and what it relates to so we attribute it to your fundraising.

4– Donate by phone

If you would prefer to make a donation over the phone please contact us on 020 3535 7090 and choose option 2

5 – Donate by  post

Please send cheques by post to –  Pancreatic Cancer UK, Westminster Tower, 3 Albert Embankment, London , SE1 7SP (Please do not send cash through the post)

Due to the the current situation with coronavirus (COVID-19) we will only be able to send acknowledgements (and digital certificates) by email. Letters and fundraising certificates will be posted to you once we are back in the office if you request this.

Registration

What is the date of the virtual Big Step Forward?

The virtual Big Step Forward takes places on Saturday 17th July 2021.

Is there a registration fee for the event and if so, how much is it?

There is no registration fee – this event is free to sign-up to. 

How old do I need to be to enter? 

You must be 16 years old to register for the event through our website. If a child under 16 wishes to take part in the event, a parent or guardian must register on their behalf and walk with them on the day of the event. 

When does registration for the event close?

You can enter the event up until 5pm on 15th July. 

Will I receive anything for the event once I’ve registered? 

When you sign up, we'll be in contact to offer you a t-shirt.* You can also head to the fundraising tools section on our website where you can download items such as a social media graphics, fundraising tips and a fun colouring in page for kids. We can also send you balloons and a branded banner for event day, just email supportercare@pancreaticcancer.org.uk.

*Please note; registrations made after 5th July cannot be guaranteed a t-shirt, due to the amount of days required for delivery.

How do I join the Facebook group?

Join the group here. We look forward to welcoming you to the page! Feel free to share why you are taking part, photos of you walk and support others taking on the walk too. 

I do not use Facebook, can I still register for the event?

Yes, no problem! Just register here and we will support you through emails and on the phone. We'd love to see your event day pictures which you can email through to us. 

I can't take part on the 17th July 2021, can I organise my own Big Step Forward? 

We are sorry you are not able to join us on the 17th July 2021, but we’re very happy that you would still like to walk on another date instead. Just choose the date that you would like to do your walk instead and let us know by emailing thebigstepforward@pancreaticcancer.org.uk or calling 020 3535 7090. We’ll then be able to support you all the way with your fundraising and your walk plans. 

I've registered as an individual, but now I want to join my friend's team. How do I do this?

You can still join a team, after you have signed-up as an individual. You'll need to do the following steps.

1. Log into your account

2. In the search box in the top right hand corner which says 'Find a friend', type in the name of the team you want to join.

3. Once through to the team's page, click on the pink 'Join us' button.

4. You'll now be in the team.

Event Day Details

When does the virtual Big Step Forward take place?

The virtual Big Step Forward takes place on Saturday 17th July. 

Where does the virtual Big Step Forward take place?

You can walk in the virtual Big Step Forward, wherever you are in the UK. Pick a nice walking route in your local area, or somewhere that is special to you. 

What distance do I have walk? 

We suggest that you walk 1 or 4 miles, however it is entirely up to you if you would like to walk a longer or shorter distance. You can set your own distance when you create your fundraising page. 

What time does the event start?

You can start your walk at whatever time is best for you. We’ll come together virtually through our online community during the day to cheer each other on. 

What time does the event finish? 

The Big Step Forward is not a race and we want everyone to walk at their own pace, so you can finish at whatever time you would like to. 

Do I need to be physically fit to take part? 

The event is open to people of all fitness levels and the focus is on fun and togetherness, not finishing first. However, you do need to be confident in your ability to walk the distance that you have chosen. 

 By signing up, you are agreeing that you are in good enough physical health to take part. 

What should I wear on the day? 

We recommend that you wear sensible walking shoes, and comfortable and appropriate clothing, taking into account the weather on the day. We also encourage everyone to wear a Big Step Forward t-shirt; we will ask you for your t-shirt size and send one out to you, once you have registered.*

*Please note; registrations made after 5th July cannot be guaranteed a t-shirt, due to the amount of days required for delivery.

What happens if I hurt myself during my walk?

We really hope that nobody hurts themselves whilst walking. However, when you sign up you agree to the event terms and conditions in which Pancreatic Cancer UK does not take any responsibility for any injury sustained by any participant in the virtual Big Step Forward. We do encourage all participants to carry a fully charged mobile phone with them whilst they walk, so that in the instance that you hurt yourself on your walk, you are able to call a friend, family member or 999. 

Fundraising

How much sponsorship money do I need to raise?

We ask that everyone who takes part in the virtual Big Step Forward aims to raise a minimum of £100 to help fund world-class research to speed up diagnosis of pancreatic cancer and improve treatments. Every walker who raises £100 or more will receive The Big Step Forward medal, in the post. 

I’ve already raised the pledge of £100, do I need to continue fundraising? 

Well done and thank you for raising £100! Whilst it is not necessary to raise further funds, we encourage all our walkers to raise even more if you can, so that we’re able to fund even more research to help speed up diagnosis of pancreatic cancer and improve treatments. 

How can I reach the fundraising target?

We recommend using the online fundraising page which is automatically created for you when you register. Share this with friends and family. You will also receive support from us in emails and/or via the telephone, with plenty of fundraising hints and tips to help you reach your fundraising target. 

How do I set up an online fundraising page? 

When you complete your online registration form your Big Step Forward fundraising page will be automatically created for you. You can then add photos, your story, set your target and get sharing your page to raise lots of money. 

Can I raise sponsorship money offline? 

Yes, and we can provide you with an offline sponsorship form if you call 020 3535 7090 or email thebigstepforward@pancreaticcancer.org.uk. We recommend raising funds online where you can. 

How can I send my Fundraising to you?

Pancreatic Cancer UK will need to receive your full sponsorship by 16th August 2021. 

If you have set up an online fundraising page:

All donations raised via your Pancreatic Cancer UK online fundraising page will be automatically sent to us. There is nothing more you need to do!

If you have raised funds offline:

You can send the funds you’ve raised offline to us in the following ways:

1 - Donate the amount to your online Fundraising page if you have set one up. 

2 - Donate online here

After paying in your offline donation please email supportercare@pancreaticcancer.org.uk with your name, the date and amount of the donation and what it relates to so we attribute it to your fundraising.

3 – Donate by bank transfer into our account

Account Name: Pancreatic Cancer UK
Bank: Barclays Bank
Sort Code: 20-71-03
Account number: 83514536
Ref: Your Name

After paying in your offline donation please email supportercare@pancreaticcancer.org.uk with your name, the date and amount of the donation and what it relates to so we attribute it to your fundraising.

4– Donate by phone

If you would prefer to make a donation over the phone please contact us on 020 3535 7090 and choose option 2

5 – Donate by  post

Please send cheques by post to –  Pancreatic Cancer UK, Westminster Tower, 3 Albert Embankment, London , SE1 7SP (Please do not send cash through the post)

Due to the the current situation with coronavirus (COVID-19) we will only be able to send acknowledgements (and digital certificates) by email. Letters and fundraising certificates will be posted to you once we are back in the office if you request this.

How much do I need to raise to receive The Big Step Forward medal? 

We will be sending a Big Step Forward medal to every person who raises £100 or more in sponsorship, the funds must be received  by Pancreatic Cancer UK by the 16th August 2021. 

How will the funds I raise support Pancreatic Cancer UK?

The funds raised through the Big Step Forward will help to fund research breakthroughs – our research funding will support the development of a simple test to diagnose pancreatic cancer earlier. This means people will be diagnosed earlier and could enable them to have surgery, the one potentially life-saving treatment they are currently often too late for. This test is within reach and could be saving lives as soon as 2024.

As well as supporting research, your fundraising could help fund our services. Pancreatic cancer doesn’t stop during a global pandemic. In fact, with treatment and care affected, our specialist nurses are needed now more than ever, to give people practical information and emotional support, and to help ease the burden for our colleagues in the NHS. We’re determined to do everything we can to support people with pancreatic cancer through this difficult time and beyond.

How do I personalise my fundraising page?

It is a wonderful idea to personalise your fundraising page by adding photos and updates. You are more likely to reach your target if you share your story and updates about your fundraising.

 

Groups

Can I take part in a group?

Yes, we encourage you to take part with friends and family, however you must keep up to date with the Coronavirus Government guidelines and only walk in group numbers which adhere to the current guidelines, and ensure social distancing is observed. 

How do we sign up in a group?

When you register, you will have the option to create a team. If you create a team you can then invite others to join your team. You don’t have to create team though; everyone who signs up as an individual will have their own fundraising page, and can raise funds alone and still walk with you on the day. 

Is everyone in the group required to raise £100? 

We ask that every person who signs up to the event tries to raise a minimum of £100 to help us fund more world-class research into pancreatic cancer. 

Can we fundraise in a group? 

Yes. When you create a team, a team fundraising page will also be set-up for you, so that you can all fundraise together. We recommend setting your fundraising target to reflect the £100 fundraising target per person in the team.

The Big Step Forward app

How does The Big Step Forward app work?

A unique activation code will be sent via an email to all registered participants.

Please follow the below instructions to access the app, once you have received your code:

1. Download the Big Step Forward app from Google Play or the App Store, depending on your device.

2. Input your activation code into the app, when prompted.

3. Complete a training walk during the training period to get a feel for the app (you can do as many training walks as you wish from 12th - 16th July.

4. On Saturday 17th July, click "Start" in the "Walk" section of the app to begin your Big Step Forward walk.

5. Take the Big Step Forward at your own pace. You can stop and start your walk as many times as you like.

6. Share your activity to your feed with photos from your walk, and comment on other posts in the feed, to support other walkers.

You can check out our Explainer Video here for a visual guide of how to use the app.

How long do I have to record my walk?

Training Mode will be available from 12th - 16th July.

Utilise this time to go for a test walk, and get a feel for the app.

You can complete unlimited activities of any distance during Training Mode, but all walkers distances will be refreshed to start from 0 on event day, Saturday 17th July.

Event mode will begin on Saturday 17th July from 00:01am BST, and will end on 31st July at 11:59pm BST, so if you are not walking on 17th July (virtual event day) you will have a further two weeks to complete your walk and track it in the app.

You can start and stop your walk as many times as you would like to. You might want to break up your walk into a few sections throughout the day.

What is Training Mode?

Training mode allows you to test the app before event day. You can log multiple activities of any distance or speed, sharing these to the event feed or within your team feed. We highly encourage all runners to carry out at least one test walk to familarise yourself with the app, ahead of event day.

What is Event Mode?

Event mode will run from 17th July until 31st July, in which you have time to complete your Big Step Forward walk.

You can track your Big Step Forward walk using the built in app tracker to access exclusive content in the 'Feed' throughout the event day (17th July).

Complete your walk, submit your time to the event leader boards and share your success and comments with other walkers via the event feed.

How do the Teams work?

Walkers who have already joined a team when they registered on The Big Step Forward microsite, will automatically have access to the 'Team' section of the 'Feed' in the app.

You can interact with team members via the team feed and help your team top the distance, by tracking all of your miles.

You can't create a new team or join an existing team, within the app. This has to be done through The Big Step Forward site, when you register for the walk.

If you would like to remove yourself from your team within the app, you can do this by selecting 'leave team' in the team settings.

Do I need to take my phone with me on my walk during the event?

For the app to track your walking distance, you will need to take your phone with you.

Open the app and press "Start" when you you are ready to begin your activity.

The phone can be locked and put in your pocket during the walk, but you must ensure your location settings for the app are ON and set to "always allow.

When you have reached the distance you want to get to, you can press 'Stop' and your tracker will end your activity.

How do I post my walk to the app feed?

When you complete an activity, you will be prompted to share your activity to the feed. Add a caption and upload photos from your walk, and then share to the feed so the rest of the participants can like and comment.

You don't have to share it to the feed though, and you can just keep this activity saved and only viewable by you.

How do the leaderboards work?

There are three (3) areas where you can see leaderboards and stats for the event.

Go to the LEADERBOARD tab, where you will see two leaderboards:

1. Individual - In training mode, this will reflect the total number of KMs an individual has tracked - In Event mode, this will reflect the total number of KMs tracked for each individual from 17th - 31st July.

2. Team - In training mode, this will reflect the total number of KMs a team has tracked - In Event mode, this will reflect the total number of KMs tracked for the team from 17th - 31st July.

3. To see Fundraising leaderboard, go to the MORE tab, and click on the 'Fundraisng Leaderboard' tab to see the Top 10 teams and Top 10 individuals.

Can I complete my walk in parts?

Yes, you can start and stop your walk as many times as you like. Just remember that all of the walks and KMs you walk, which you complete during the training mode, will be start from fresh on '0' again, from 17th July, when Event mode kicks in.

What do I need to participate in the event?

Ensure you have a smartphone with the latest version of The Big Step Forward app. Please note, the app requires a minimum software of IOS 12 or Android 8.

Ensure your phone is fully charged.

Ensure your phone is NOT on low power mode.

Ensure your GPS/location is turned on.

Ensure your location settings for the app are on, and set to "always allow" to ensure your location can accurately track during your activity.

My app crashed / my app is frozen. What should I do?

First, try closing down your app and restarting it. This should take you back to the map view, or back into your current activity.

If you are still having issues, uninstall the app, and reinstall the latest version of the app directly from the App Store or Google Play.

Can I run other tracking apps at the same time as The Big Step Forward app?

Yes, you can, however please note that your activity must be tracked in The Big Step Forward app to be counted in the distancec leaderboard. We also don't recommend using more than one tracking app at one time, because this can cause your battery to drain quickly, or even your phone to crash.

My location is not tracking in the app. What should I do?

You must ensure your location settings for the app are ON and set to "always allow" Click the "Location Settings" button in the MORE tab to check on this.

Can I create my own team?

No, not within the app. These teams have been preallocated when you registered for the event on The Big Step Forward website, and no additional teams can be set up within the app.

Who can see my team feed?

Only members of your team can see your team's feed. You can see the full list of walkers in your team by clicking TEAM MEMBERS in the teams section of your app.

What if I have more questions about the app or event?

If you have any questions about the Big Step Fordward, or The Big Step Forward app, please call our Supporter Care Team on 020 3535 7090 or email thebigstepforward@pancreaticcancer.org.uk.